Frequently Asked Questions

📦 ORDERS & SHIPPING

Q: How long does shipping take?
A: Most orders arrive within 7-14 business days. You'll receive a tracking number via email once your order ships.

Q: Do you ship internationally?
A: We currently ship to the United States. International shipping coming soon!

Q: How do I track my order?
A: Once your order ships you'll receive an email with your tracking number. Use it to track your package in real time.

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💳 PAYMENTS

Q: What payment methods do you accept?
A: We accept all major credit cards, debit cards and Shop Pay.

Q: Is my payment information secure?
A: Absolutely. All transactions are encrypted and processed securely through Shopify Payments.

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🔄 RETURNS & REFUNDS

Q: What is your return policy?
A: We accept returns within 30 days of delivery. Item must be unused and in original condition.

Q: How do I start a return?
A: Email us at support@shopzelvora.co with your order number and we'll take care of you 🖤

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📧 GENERAL

Q: How do I contact customer service?
A: Use the chat bubble on our website or email support@shopzelvora.co — we respond within 24 hours.

Q: Do you offer discounts?
A: Yes! Use code WELCOME10 for 10% off your first order 🖤